Troubleshooting Guide for Charging your ionBottles

Welcome to ionBottles, your trusted source for high-quality reusable water bottles. We understand that sometimes you may encounter issues with charging your bottle. Don't worry, we're here to help! In this article, we will guide you through troubleshooting steps to ensure that your bottle charges properly.

Using the USB Charging Cord

When it comes to charging your ionBottle, we highly recommend using the USB charging cord that was supplied with your purchase. This ensures compatibility and optimal performance. If you are experiencing any issues with charging, please follow the steps below:

1. Check the USB Connection: Ensure that the USB charging cord is securely connected to both your bottle and a power source, such as a computer, wall adapter, or power bank. Sometimes a loose connection can prevent proper charging.
2. Try Different Power Sources: If the initial power source doesn't seem to work, try connecting your bottle to a different USB port or using a different power adapter. This helps determine if the issue lies with the power source or the bottle itself.
3. Inspect the Charging Port: Take a close look at the charging port on your ionBottle. Make sure there is no debris, dust, or any other obstructions that could hinder the charging process. If you notice anything blocking the port, gently clean it using a soft, dry cloth.

Troubleshooting Video Submission

If none of the above steps solve your charging problem, we kindly request that you send us a short 10 - 15 second video demonstrating the issue you're experiencing. This will help our support team better understand the problem and provide you with the appropriate solution.

To submit a troubleshooting video, please follow these steps:

1. Record a short video that clearly shows the problem you're facing while charging your ionBottle.
2. Attach the video to an email and send it to [hello@ionbottles.com].
3. In the email, briefly describe the issue you're encountering and provide any additional relevant information.

Once we receive your video, our dedicated support team will analyze it and get back to you promptly with further instructions on how to proceed.

Contacting Customer Support

If you have any other questions, concerns, or issues with your ionBottle, our customer support team is ready to assist you. You can reach out to us via email at [hello@ionbottles.com] or visit our website at ionbottles.com.

Remember, at ionBottles, we strive to provide you with the best customer experience. We appreciate your trust in our products and are committed to resolving any issues you may encounter.